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Program Description |
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Title |
Relationship Development |
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Description |
This
program is designed to develop the working relationship between
members of a dysfunctional team. In fact the members of the team
who are required to work together could in fact come from several
different companies. The program uses a DISC based behavioural
profiling tool to provide participants with a framework through
which to consider how people interact with each other. This helps
develop an understanding of the dynamics of behavioural
interaction within group and the foundation to take remedial
action. |
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Objectives |
The
main focus in this course is on techniques and processes required
to overcome the dysfunction in the group and thereby increase team
productivity, service quality and morale. The course is a
combination of both indoor and outdoor activities selected to suit
specific customer needs and circumstances.
On
completion of this program participants will be able to:
- Understand team
dynamics, individual team member roles and behavioural styles
- Apply this
information to their individual teams
- Identify key
elements in team performance planning
- Identify skills
available within the team and those which need development
- Implement team
management basics
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Key
Content |
- Team Dynamics-
work
styles and behaviour of team members; team member expectations;
skills and concerns; key issues for the team; team development
- Team Performance
Planning-
key
responsibilities; delegation of tasks; getting the project brief
right; available tools and techniques
- Team Skills-
leadership
and decision making; handling communication and conflict within
the team; reporting functions; meeting management basics
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Audience |
- Teams that would
like to turn into an effective ‘team machine’.
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Attendees |
A maximum of 16
participants is recommended
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Delivery Style |
Facilitation
sessions, questionnaires, brainstorming, role plays, personal
profile analysis and group discussions
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Duration |
1-3 days
according to each team’s current situation and achievement
levels required.
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Prerequisites |
All members of
the work-based team should attend.
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Resources |
- Room large
enough to accommodate the team members at a round table
- Overhead
projector, flipchart and whiteboard
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