Program Description

Problem Solving

Problem solving is an important part of any professional’s role. This program is specifically designed for those who face these regular challenges. The classic process is to divide the problem into a number of key phases. Understanding and utilising the process is just one part of effective problem solving. Another key factor is the behavioural interaction of those people responsible for fixing the problem. Problems are not identified or resolved in isolation. Practitioners also need to understand how external environment, organisational culture and individual behavioural style impacts on the way people work as a team to solve problems.

This course examines the concept of organisational culture and identifies the characteristics, values, "heroes and survivors" and rituals of the organisation. Participants review their DISC based management profile and identify how they may bring an array of issues (work related and otherwise) with them to the work place.

• Define the current status of a problem.
• Use a step by step process for problem solving.
• Understand the fundamentals of effective problem solving.
• Identify and demonstrate the use of individual and group problem solving tools & techniques.
• Identify ways to improve communication, stress management and time management techniques when participating in group problem solving.
• Identify the importance and structure of a debrief/evaluation session for use during the problem solving process.
• Tracking the problem.
• Post implementation evaluation.

• Factors contributing to effective problem solving.
• Understanding and working with behavioural styles and the affect on problem solving.
• Debriefing as an integral part of the process.
• The physiological and psychological aspects of problem solving including stress management.

• Those staff required to participate in group problem solving exercises.