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Program Description |
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Title |
Effective
Communication Skills |
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Description |
Good
communication skills are essential in the information age.
Effective communication has many elements starting with personal
image. The first impression an employee gives sets the scene for
effective communications. Thereafter, all aspects of behaviour
play their role including telephone and business writing skills,
listening skills and the spoken word. This program will help
participants identify ways to improve their communication skills
in all respects including:
- Written
communications
- Body
language
- Spoken
communications
- The image a
person projects
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Objectives |
On completion of
the workshop participants will be able to:
- Define elements
of good communication
- Understand the
components of good communication
- Develop
strategies to promote effective communication
- Identify
personal barriers to effective communication
- Consider
cultural differences in communication
- Practice skills,
contributing to effective personal communication.
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Key
Content |
- Practice skills,
which contribute to effective personal communication.
- Understand
differences in different forms of communication.
- Analyse
underlying causes of miscommunication in difficult situations
- Enhanced ability
of listening, empathy and questioning
- Application of
the communication skills of responsive listening, effective
questioning and appropriate empathy statements
- Identification
of barriers to effective communication and techniques for
improving listening skills
- Importance of
non-verbal behaviours.
- Characteristics
of assertive and non-assertive behaviour and the impact they
may have on effective communication
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Audience |
- Employees who
need to learn to improve their overall communications skills.
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Attendees |
Maximum of 12
participants recommended.
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Delivery Style |
Syndicate group
work, brainstorming, role-plays, group discussions,
observation and feedback
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Duration |
1-2 days subject
to customisation required
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