Professional Development Programs
Courses can be undertaken in a classroom setting, and many are also available online.
Contact us directly to find our
about classroom courses and dates.
Section 1: Business Training and Quality Programs
- Business Process Management
- Software Development Quality
- Strategic Planning Process
- Quality Program Introduction
Section 2: Career Planning
- Aptitude and Behavioural Career Guidance for School Graduates
- Career re-direction assessment for mature workers
Section 3: Consultancy/Coaching
- Strategic Business Planning
- Call Centre Essentials
- Training Needs Analysis
- Behavioural Diagnostics
- Outsourcing Human Resources Management
- Outsourcing the Training Function
- Mystery Shopping
- Web-site design
Section 4: Customer Service Training Programs
- Customer Service Excellence
- Customer Service for IS Professionals
- Internal Customer Care
- Customer Service Conflict Resolution
- Leadership in Service Excellence
Section 5: Education and Training
Section 6: Management and Leadership Development
Section 7: Personal Development
Section 8: Project Management Skills
- Generic Project Management Training
- Project Management Strategies
- Management Skills for Project Managers
Section 9: Sales and Marketing
- Basic Selling Skills
- Advanced Selling Skills
- Call Centre Selling
- Consultant Marketing
- Creative Thinking for Marketing
- Direct Selling
- Large Project Consultant Marketing
- Negotiation Skills...
- Project Consultant Marketing
- Relationship Management...
- Selling Skills for Telemarketers
- Writing Winning Proposals
Section 10: Staff Selection and Outplacement
- Get That Job
- Interviewing Techniques
Section 11: Team Skills
